Dropbox Restitution

Welcome to the Dropbox Restitution Website

Alameda County District Attorney Nancy E. O’Malley announced that her office, along with the District Attorneys of San Diego, San Francisco and Sonoma Counties, have settled a consumer protection action against Dropbox, Inc., a company that provides file-sharing and other related services over the internet.  The civil action was filed in Alameda County Superior Court. 

According to the complaint, Dropbox offered paid services known as “Dropbox Pro” and “Dropbox for Business.” Both services were available on an “automatic renewal” basis, that is, the subscription renewed without further action on the part of the customer, until cancellation.  The complaint alleges that Dropbox violated California’s Automatic Renewal Law with respect to “Dropbox Pro” by failing to display the automatic renewal terms in the manner required by law and by failing to get the consumer’s affirmative consent to the agreement containing those terms. As for “Dropbox for Business,” the Complaint alleges that the company failed to sufficiently advise consumers the service was intended only for organizations or businesses, not consumers using it for personal, family or household reasons (without, alternatively, complying with the Automatic Renewal Law).

You may be an eligible consumer if you reside in California and (i) you purchased “Dropbox Pro” between February 24, 2013 and August 1, 2014, and did not use the service more than 30 days after first paying for it; or (ii) you purchased “Dropbox for Business” for personal, family or household reasons (that is, not for a business or organization) and did not use the service more than 30 days after paying for it.  Other conditions also apply to refund eligibility.

In order to be eligible for relief your claim must be submitted online or postmarked by May 15, 2019.

If you have further questions, you can contact the Settlement Claims Administrator by phone at (866)670-3373 or at the address below:

People of the State of California v Dropbox Inc.
P.O. Box 404041
Louisville, KY 40233-4041